Wallet Opening
Terms & Conditions
FINCA Microfinance Bank ‘FMBL’ Terms and Conditions for Mobile Account
For the purpose of the terms and conditions (“Terms”) the word “Bank” or “FMBL” shall refer to FINCA Microfinance Bank Limited, its successors-in-interest and assigns: Terms following hereunder form the contract between the Branchless Banking Account holders (hereinafter referred to as “Customer”) and FMBL for opening and operation of Branchless Banking Account (“Account”) and utilization of all the branchless banking services through the channels (including but not limited to FMBL assigned Agents throughout the country, any FMBL Branch in the country, Mobile, Internet, ATM,) as may be provided by the Bank, from time to time (“Services”).
1) Customer is responsible for providing Bank with correct information and payment instructions when making payments to beneficiaries. Bank shall not be liable for any loss or damage occurring due to customer’s error, in making incorrect /unintended payments. The Account shall function as a current account with the exception that this Account can be accessed from any of the aforesaid channels.
2) No overdraft/credit facility is allowed unless the overdraft/credit limit is approved to Customer as per bank policy.
3) For the purpose of availing Accounts and Services, the Customer is required to be a GSM mobile user which must be registered in the name of the Customer as appearing on the CNIC. FMBL will in its sole discretion, advise from time to time the compatible devices, mobile operator and software.
4) A customer desiring to open an Account in the Bank shall, provide additional documents and information as required by the FMBL, including without limitation, a copy of a valid CNIC/SNIC for local residents. On expiry of existing CNIC/SNIC/NICOP/POC/ARC, a renewed/fresh copy of the same will be submitted by you to FMBL relevant branch, at earliest.
5) FMBL shall obtain information on the purpose and intended nature of the business relationship.
6) Current limits of the branchless banking Accounts* are as follows:
Account Level Daily Credit Daily Debit Monthly Credit & Debit
Level 0 25,000 25,000 50,000
Level 1 50,000 50,000 200,000
*Above mentioned limits can be revised against the given level as per regulations. You can call the Call Center to know the updated information for products and limits. The limits mentioned above applies to the level of wallet regardless of whatever channel is used to transfer funds by the customer.
7) The Customer would have to ensure that the telephone and mobile operator he/she uses meets the criteria required to open and operate the Account and Services. FMBL may discontinue the Services at its sole discretion any time without assigning any reason.
8) BB accounts cannot be opened on behalf of other individuals. Further, Bank will not allow operation in these accounts to any individual on behalf of the account holder
9) At the time of account opening, proper identification/KYC of the Customer will be required. Account is subject to the verification as per bank policy / procedures and /or instruction of legal and regulatory authority.
10) Each Account shall possess a distinctive Account number (Mobile number), which shall be quoted in all correspondence with the Bank relating to the Account and Services.
11) The Customer irrevocably and unconditionally undertakes to ensure that the MPIN and other confidential information (OTP, SMS OTP, Card number, CVC, Date of Birth, Mother Maiden Name etc.) is kept confidential and to not let any unauthorized person have access to the mobile phone and the MPIN.
12) Bank is not liable, if anyone gets / has access to Customer’s MPIN and SIM with Bank’s registered account numbers and Customer fails to inform Bank. The transaction(s) done by impersonator will be considered legitimate and will be acted upon by the Bank. Do not allow anyone else to use your card, PIN or other account security information. Bank accepts no liabilities and shall not be held liable for compensation against Customer’s loss.
13) Mobile / Cell number provided by Customer must be registered in Customer’s name appearing on the CNIC. Bank may take necessary legal action against Customer including account blocking / closure in case of providing any incorrect information.
14) The Customer shall take all necessary precautions to prevent unauthorized and illegal use of their Accounts.
15) The Customer’s registered phone/SIM shall only be used by the Customer and he/she shall take all necessary precautions and care to ensure that the same are not misplaced, lost or stolen. If Customer’s registered phone/SIM is lost or stolen, Customer shall immediately notify his/her mobile operator to block and prevent misuse of the phone/SIM. The Customer shall also promptly notify FMBL Customer Service to block access to his/her Account, failing which, the Bank shall not be held liable for any cost, charges, expenses, losses (direct, indirect or consequential), claims (including third party claims) or damages suffered or incurred by the Customer. The time at which the Bank receives instructions to block access to the Account will be determined and certified by the Bank and such determination shall be binding and conclusive on the Customer.
16) The Customer expressly agrees that the Bank is not liable for sending semiannual statement of account to the accountholders. However, Customer has an option to view at least the last five (05) transactions using BB channels (e.g. mobile phone) free of cost.
17) If the Customer believes that his/her Account has been accessed without his knowledge or consent, or that his/her MPIN has been fraudulently used, he/she shall contact FMBL immediately to block account.
18) Accounts have special deposit, withdrawal, balance, bill payment and transaction limits which shall be notified by the Bank to Customers from time to time.
19) Any transaction that could breach either the limits of crediting or debiting account, transaction shall be rejected.
20) Only one Account will be opened per CNIC and mobile number. The Account limits shall be operated on CNIC basis and not on Account basis.
21) Minimum deposit amount and continuing balance requirements will be notified by the Bank from time to time. Any failure or omission to maintain such deposit or balance criteria may result in the levy of penalty as deemed fit by the Bank.
22) The Customer is responsible for the correctness of information provided to FMBL for operation of Account. FMBL accepts no liability whatsoever for any consequences whether arising out of erroneous information supplied by the Customer or otherwise. If the Customer notices an error in the information supplied to FMBL either in the registration form or any other communication, he/she shall immediately advise FMBL in writing so as to allow FMBL to correct the error wherever possible on a “reasonable efforts” basis.
23) All instructions for operating the Accounts and availing Services shall be given by the Customer (“Customer Instructions”) in the manner prescribed by FMBL. The Customer is also responsible for the accuracy, completeness and authenticity of the payment instructions provided to FMBL and/or its agents/service providers (hereinafter referred to as “Affiliates”) and the same shall be considered to be sufficient to operate the Accounts.
24) FMBL shall not be required to independently verify the Customer Instructions and shall be effective unless countermanded by further instructions from the Customer within reasonable time frame. FMBL shall have no liability whatsoever if it does not or is unable to stop or prevent the implementation of any Customer Instruction which is beyond banking limitation.
25) The Customer Instructions shall be affected only after authentication of the Customer in accordance with the prescribed procedure for Account.
26) All the records of FMBL generated by the Customer Instructions, including the time of the transaction and payments requested when availing Services and using the Account), recorded shall be conclusive proof of the genuineness and accuracy of the transaction and accompanying Customer Instructions.
27) When a Customer completes providing payment instructions and the same are received by FMBL, transaction shall be deemed to be fixed and finalized and Customer may not subsequently raise any objections with respect thereto. Once the Customer Instructions are received the transaction may not subsequently be changed or reversed in any way. FMBL may seek clarification on Customer Instructions as and when it deems fit.
28) FMBL may refuse to comply with the Customer Instructions without assigning any reason whatsoever and shall not be under any duty to assess the prudence or otherwise of any Customer Instruction, and have the right to suspend the operations through standard process; if it has reason to believe that the Customer Instructions will lead or expose to direct or indirect loss or may require indemnity from the Customer before continuing to operate Account.
29) The FMBL reserves the right to request customers, from time to time, to show original copies of necessary documents to authorized officers of the Bank and to submit copies of such documents.
30) The Customer undertakes and agrees not to use or permit the use of Account and Services for any illegal or improper purposes and shall comply with all applicable laws and regulations governing the Accounts. For this, the Customer undertakes and represents that:
- a) He/she has full right and/or authority to access and avail Account and Services obtained and the goods purchased through it.
- b) He/she shall provide FMBL such information and/or assistance as is required by FMBL for the operation of the Account and performance of Services and/or any other obligations of FMBL under this Agreement.
- c) He/she shall not at any time, provide to any person, with any details of the Accounts held by him/her with FMBL including, the passwords, card numbers and MPIN which may be assigned to him/her by FMBL from time to time.
- d) The Customer shall be held liable for any illegal funds transfer and money laundering done through his/her Account.
- e) The risks associated with Account and Services and the liabilities and responsibilities accepted by Customer with respect to the same (and disclaimed by FMBL) include the following:
- f) The Customer acknowledges that in case any third person obtains access to the Account or to account access information, he/she would be able to instruct fund transfers and provide Customer Instructions. In order to reduce such risk, the Customer shall ensure that the terms and conditions applicable to the use of MPIN are complied with at all times.
31) The electronic channel is susceptible to frauds, misuse, hacking and other actions that could affect payment instructions to the Bank. Whilst FMBL shall aim to provide security to prevent the same, there cannot be any guarantee from such frauds, hacking and other actions that could affect payment instructions to the Bank. Customer shall be solely responsible and FMBL shall not be liable for any loss (direct, indirect or consequential) if access is gained to Customer’s Account through fraudulent activity including forgery, wiretap MPIN, theft or divulgence of MPIN by Customer.
32) The technology for enabling the transfer of funds and other services offered by FMBL could be affected by issues relating to telecommunication network of mobile operator and/or FMBL or its subsidiaries and Affiliates. Account and Services may be interrupted/made unavailable by natural calamities, force majeure, legal and/or regulatory restraints, faults in the telecommunication network, network failure, or any other reason beyond the control of FMBL.
33) The Account could also be affected by virus or other malicious, destructive or corrupting code, program or macro, due to a fraudulent intervention.
34) The transaction for transfer of funds or payments to Affiliates as per Customer Instruction may not be completed as requested for various reasons, including, but not limited to those specified in paragraph immediately above. In all such cases, the Customer shall not hold the Bank responsible in any manner in the said transaction and contracts and the Customer’s sole recourse in this regard shall be with the beneficiary of the transaction.
35) While FMBL and the Affiliates shall endeavor to carry out the Customer Instructions promptly, they shall not be responsible for any delay in carrying on the Customer Instructions for any reason whatsoever, including failure of operational systems.
36) Bank shall not be liable if observe due diligence in good faith for any damages whatsoever whether such damages are direct, indirect, incidental, consequential and irrespective of whether any claim is based on loss of revenue, interruption of business or any loss of any character or nature whatsoever and whether sustained by the Customer, Supplementary User or by any other person.
37) Illegal or improper use of the Account shall render the Customer liable for payment of financial charges as determined by FMBL and/or result in partial or complete suspension of the Account. Any penalties levied by any regulatory authority with regard to the Customer’s use of Account shall be purely to the Customer’s sole Account.
38) Any penalties levied by any regulatory authority with regard to the Customer’s use of Account shall be purely to the Customer’s sole Account.
39) FMBL shall under no circumstances whatsoever be held responsible or liable by the Customer for any delay in delivery of the electronic statements and/or Alerts, nor the inaccuracy of the information contained in such electronic statements and Alerts. FMBL shall not be liable for its inability to deliver the Alerts altogether. Also, it is being clarified and understood that electronic statements will only be issued to the Customer upon his/her specific written request.
40) The Customer irrevocably and unconditionally authorizes FMBL to access all his/her Account for effecting banking or other transactions performed by the Customer through the Accounts and Services. The right to access shall also include the right at FMBL’s sole discretion to consolidate or merge any or all accounts of the Customer with FMBL and the right to set off any amounts owed to FMBL without prior notice.
41) Any and all Branchless Banking products are sold by Affiliates and Bank shall only act as a payment facilitator. These transactions shall be affected by debiting the Account with the purchase amount plus any fee charged and crediting Affiliate account with the purchase amount.
42) FMBL, in compliance with laws and regulations may further inquire any payment messages and other information or communications sent to or by the Customer or on the Customer’s behalf via other bank and this process may involve making further enquiries and stoppage of transaction, if deemed necessary.
43) The Bank would be within its right to make investment of credit balance deposits in any manner in its sole discretion and to make use of funds to the best of its judgment in the banking business.
44) The Customer hereby agrees to bear the charges as may be stipulated by FMBL (and notified to the Customer) from time to time for availing Account and Services. Bank may amend charges from time to time in accordance with Schedule of Charges as per the Branchless Banking Guidelines and will be clearly identified and displayed for customers.
45) Bank shall not be held responsible for any service issues if the same occur to Customer’s having mobile numbers with MNP (Mobile Network Portability).
46) The Customer hereby authorizes FMBL to recover any service charges by debiting the Account of the Customer or by sending a bill to the Customer who will be liable to make the payment within the specified period. Failure to do so shall result in recovery of the service charge by FMBL in a manner as FMBL may deem fit along with such markup/interest, if any, and/or withdrawal of funds from Account without any liability to FMBL.
47) The Bank reserves the right without prior notice to the Customer to debit the Account for any expenses, fees, commission, markup/interest, Zakat, withholding tax, stamp duty, tax, duty, or any other cost, charges or expenses arising out of any transactions or operation of the Account with the Bank as may be payable to the Provincial or Federal Government as may be levied, from time to time. All applicable taxes shall be recovered as per tax laws in force.
48) FMBL and the Customer agree that if the Customer opens further accounts with FMBL and/or subscribes to any of the products/services of FMBL or any of the Affiliates, and FMBL extends the Services to such accounts, products or services and the Customer opts for use thereof, then these Terms shall automatically apply to such further use of Account and Services by the Customer.
49) The Customer agrees that FMBL and/or Affiliates or their contractors may hold and process his personal information and all other information concerning his Account on computer or otherwise in connection with Account and Services as well as for analysis, credit scoring and marketing.
50) The Customer also agrees that FMBL may disclose, in strict confidence, to other institutions, such personal information as may be reasonably necessary for reasons inclusive of but not limited to participation in any telecommunication or electronic clearing network, for credit rating, for audit, provision of services by any third party collection and fraud prevention purposes.
51) The Bank is authorized to make such disclosures in respect of the Account and Services as may be required by any court order or competent authority or agency under the provisions or applicable laws and/or otherwise to safeguard the interests of the Bank.
52) Changes in Bank terms and conditions will have to be duly informed to Customers:
- a) Such change to the Terms shall be communicated to the Customer through either its website, e-mail, or via, IVR, voice mail and/or text message sent to Customer’s mobile phone. Such amendments/alterations may also be displayed at the Bank’s premises from time to time and shall be binding on the Customer. By continuing to use any existing or new services as may be introduced by FMBL, the Customer shall be deemed to have accepted the changed Terms.
53) The grant to, and operation of, Account and Services by a Customer is purely personal in nature and not transferable under any circumstance.
54) The Customer may request termination of Account and Services by giving instructions to FMBL any time in a manner prescribed by FMBL. The termination shall take effect on the completion of the Customer request. The Customer will remain responsible for any transactions made through Account and Services until time of such termination.
55) Under Zakat and Usher Ordinance, 1980, the banks are required to collect/deduct Zakat at source in respect of saving banks accounts, profit and loss sharing accounts & similar Bank Accounts having credit balance equal & more than the amount, notified by the Administrator General Zakat, at valuation date. Zakat deduction will be applicable @ 2.5% of the credit balance maintained on the valuation date.
56) Customer will also be liable for account closing charges applicable at the time of closing before he/she will be paid the last remaining credit balance, if any.
57) FMBL may withdraw or terminate Account and Services anytime either entirely or with reference to a specific service or Customer, or in case of breach of Terms by the Customer without any prior notice, or if it learns of the death, bankruptcy or lack of legal capacity of the Customer.
58) The contractual relationship between the customer and the bank will cease to exist on receipt of information regarding death of the customer either through a formal notice by his heirs or reliable resources.
59) The Bank reserves to itself the right to close without prior notice, any Account which in its opinion is not satisfactorily operated upon, or for any other reason whatsoever on the sole discretion of the Bank, and it shall not be incumbent on the Bank to disclose its reasons for doing so to the Customer.
60) Bank may correct erroneous and incorrect posting of entries and inform the Customer subsequently.
61) In case of delay in receiving transaction completion alerts at Customer’s end on Customer’s request, the Bank will follow-up with the concerned for swift resolution.
62) The Bank shall have discharged its liability with respect to an Account which has been closed by sending an electronic notification to the Customer on his/her registered mobile phone or email. In case any funds were still available in the account at the time of closure, they be remitted to the customer in form of money transfer transaction by sending the transaction details on the registered mobile number which consists of a 12 digit transaction ID (TID) which upon the production at any FMBL assigned agent in the country or any FMBL Branch in the country, the Customer will be able to receive the remaining balance of his/her account after biometric verification and/or other appropriate verification.
63) Any change in the address or constitution of the Customer should be immediately communicated in writing to the Bank. The post office and other agents for delivery shall be considered agents of the Customers for delivery of letters etc. and no responsibility shall be accepted by the Bank for delay, non-delivery of communications sent to the Bank.
64) Accounts that remain inoperative for twelve (12) months or where account holder’s Computerized National Identity Card (CNIC) is not in branch/Bank’s record as per SBP directive, will be classified as dormant/suspended. The Bank reserves the right to disallow transactions in the Customer account while the account remains dormant / suspended. However, Debits under the recovery of loans and markup etc. any permissible Bank charges, Government duties or levies and instruction issued under any Law or from the Court will not be subject to this transaction restriction.
65) Any change of address can be requested during the period of dormancy of account but will not change the status of dormant/inactive account. For reactivation of Dormant/inactive account, the account holder must call contact center from their registered number. After necessary verifications account will be reactivated provisionally by the Contact Center for a period of 48 hours for conducting any financial transaction after which account will be activated permanently.
66) In case of the Bank receiving official notice or as and when become aware of it from any other reliable source. regarding demise of, or bankruptcy of the account holder/depositor the Bank will stop operations immediately in the account and will not be obliged to allow any operation or withdrawal except on production of a Succession Certificate or other Court orders, from a Court of competent jurisdiction.
67) If a deposit/instrument remains inoperative for a period of ten years, it will become unclaimed deposit and will be surrendered to SBP as per the provisions of Banking Companies Ordinance 1962 and SBP directives operative at that time.
68) FMBL may publish notices of general nature, which are applicable to all Customers in newspapers or on its web site. Such notices will have the same effect as a notice served individually to each Customer. Moreover, FMBL can send notifications regarding services and general instructions to Customers through different “Channels”
69) FMBL shall be entitled to sell, novate, assign or transfer (1) FMBL’s rights and obligations under this Agreement; (2) all assets, liabilities, deposits held, and all services and facilities offers may allow credit entries in dormant or inoperative accounts under the Account and Services; and (3) any security in favor of FMBL (including all guarantee/s) to any person of its choice, including an affiliate or subsidiary company of the Bank in whole or in part and in such manner and on such terms and conditions as FMBL may decide. Any such sale, assignment or transfer shall conclusively bind the Customer and all other persons, including Supplementary Users.
70) Customers agree to be bound by the terms and conditions that may be agreed between the Bank and purchaser/acquirer on which a sale/transfer of Account and/or Services may be affected by the Bank.
71) The Customers, his/her heirs, legal representatives, executors, administrators and successors are bound by the Terms and the Customer is not entitled to transfer or assign any of his rights and obligations under this Agreement.
72) The Customer agrees and acknowledges that FMBL shall have the right of set-off and lien, irrespective of any other lien or charge, present as well as future, on the deposits held in the Account or in any other account, whether in single name or joint name, to the extent of all outstanding dues, whatsoever, arising as a result of Account and Services extended to and/or used by the Customer.
73) The Customer agrees to fully indemnify and hold harmless FMBL and/or the Affiliates, as the case may be, including both their officers / employees and agents, (1) against all losses and expenses which FMBL may incur, sustain, suffer or is likely to suffer in connection with FMBL or Affiliates’ execution of the Customer Instructions; (2) against all actions, claims, demands, proceedings, losses, damages, costs, charges and expenses incurred by FMBL or Affiliates as a consequence or by reason of providing the Account and Service to Customers; and (3) for any action taken or omitted to be taken by FMBL and /or the Affiliates, its officers, employees or agents, on the instructions of the Customer.
74) Neither FMBL nor the Affiliates shall be liable if observed due diligence in good faith for any unauthorized transactions occurring through his/her Account and the Customer hereby agrees to fully indemnify and hold FMBL and the Affiliates harmless against any action, suit, proceeding initiated against it or any loss, cost or damage incurred by it as a result thereto.
75) The Customer shall not be liable for the acts or omissions of the Agent provided however that the Customer follows the due process required by the Bank and subject to the Bank’s investigation and dispute resolution procedures. FMBL, its employees, directors, representatives or affiliates shall not in any way be liable or responsible in any manner whatsoever if the due process is not followed by the Customer e.g. should the Customer’s MPIN be compromised / forgotten by the Customer including, but not limited to, acts or omissions (including fraud) _by the Agent and/or the Customer resulting in discrepant/incorrect /erroneous transactions.
76) The Customer understands that FMBL disclaims all and any liability, whether direct or indirect, whether arising out of loss of profit or otherwise to honor any Customer Instruction for whatsoever reason.
77) The Customer undertakes to separately indemnify the Bank against any / all risks and losses arising out of unauthorized access gained into Customer’s Account by any person, in any manner that does not directly arise due to any fault, negligence, act or omission, or mistake of the Bank.
78) The Customer will pay FMBL and /or the Affiliates such amount as may be determined to be sufficient to indemnify it against any loss or expense mentioned hereinabove, even though they may not have arisen or are contingent in nature.
79) The Customer acknowledges that the software underlying Services, any software provided by FMBL to be downloaded to Customer’s mobile as well as other related electronic services software which are required for accessing the Accounts are the legal property of FMBL and relevant vendors and does not. Convey any proprietary or ownership rights in such software. The Customer shall not attempt to modify, translate, disassemble, decompile or reverse engineer the software underlying Account and Services or create any derivative product based on the software.
80) If an Account Holder does not operate the BB Account for a period of ten (10) years, the balance in the BB Account shall be classified as “unclaimed” and shall be surrendered to SBP Banking Services corporation (SBPBSC) as per the provisions of Banking Companies Ordinance 1962 and SBP directives/operatives/regulations at that time.
INDEMNITY AND UNDERTAKING
In consideration of your acceptance of verbal instructions from me over the telephone, fax or implementation of other instructions where transmitted by electronic means in connection with such facilities as may from time to time form part of the Account and Services offered by you in accordance with your policy, I irrevocably and unconditionally agree and undertake to accept the veracity of any such instructions and your implementation of the Account and Services for all purposes whatsoever. I further irrevocably and unconditionally ratify the same and hereby waive any claim against you as a consequence of or in respect of the provision by you of the Account and Services, and not to use, or allow any third party to use the Account and Services on my/our behalf and/or for any fraudulent or unlawful purpose. I confirm that any instructions given by me/us to you using any means may be used as evidence in any court of law or other proceedings of whatsoever nature or in resolving any dispute between us. I further irrevocably and unconditionally agree to indemnify and hold you harmless from and against all liabilities, losses, actions, proceedings, claims, costs, damages and expenses which may be incurred or suffered by you, or made against you, as a consequence of, or in respect of, the provision by you of the Account and the Services. I further agree that you may debit any of my/our accounts with you for all costs, charges, expenses or other amounts which you may incur as a consequence of, or in respect of, the provision of the Account and Services. I agree that you may ignore, or suspend action on, any instructions received from me/us if you, in your absolute discretion, deem it appropriate to do so.
I further confirm my understanding that compliance with such instructions and provision of the Services shall be subject to the internal policies of the Bank, which may change from time to time, and the relevant circulars of State Bank of Pakistan.
I also confirm that the provision of Account and Services shall also, where relevant and applicable, be governed by the terms and conditions governing my/our existing account with you. I confirm that my / our Mobile Personal Identification Number (MPIN) shall be kept confidential. I shall be liable for any misuse of the same, and agree to indemnify you against all consequences of such misuse. I confirm that all information and data contained in this form is accurate and true and there is no undisclosed material information which would affect FMBL’s decision to extend any of the Account facilities and Services to me/us.
In consideration of your agreeing to send/provide me the electronic statements and Alerts via website, e-mail, text message, voice mail, IVR or other electronic means, I hereby waive any requirement to send any paper or electronic statements or notices by post or courier to my/our address.
For the purpose of this Indemnity and Undertaking the word “Account” and “Services” shall be deemed to include banking services or products that FMBL may offer Customers from time to time via mobile phones. This Indemnity and Undertaking shall be deemed to be an integral part of this Agreement, executed by me/us as amended from time to time.
I understand that information supplied by me is covered by the full provisions of the terms and conditions governing the Account Holder’s relationship with FMBL setting out how FMBL may use and share the information supplied by me.
I acknowledge that information regarding account holder and any Reportable Account(s) may be provided to tax authorities of the country in which this account is being maintained and exchange with tax authorities of another country in which account holder is tax resident pursuant to inter-governmental agreements to exchange financial account information.
I declare that I have neither asked for, nor received, any advice from FMBL in determining my classification as a Reportable Person or otherwise.
